/Policies
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If a person calls, they automatically agree to our policies and terms.
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We are not counselors, hence we are not capable in giving any professional help.
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We cannot guarantee that our service will be successful in helping or satisfying a person's needs.
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Our services are limited to our demographic (8-21 years old) and from 6 am to 10 pm.
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No payment for service. Caller will pay for the call, as we are not a toll free number yet.
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Confidentiality: no information revealed to us would be shared to anyone else. Only the person you are talking to knows about your situation. Gross violation of confidentiality includes- Talking about callers to your friends or family -Posting information about callers on social media -Giving information from the crisis line to another agency without that caller’s permission.
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Any volunteer violating the confidentiality agreement will be dismissed immediately.
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Case studies of the calls will be written down for data collection purposes (create patterns to help a person better or for outcome analysis of the service).
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No major advice is allowed, small ones like (take a walk, breathe etc.) can be allowed. This is because we understand that we are not professionals yet.
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No communication outside of the warmline. Numbers will not be shared or used outside of the purpose of the warmline.
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Calls recorded will not be shared with anyone.
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Service will not be denied to anyone on the basis of caste/creed/sex/orientation etc. Referrals might be given if the case is outside our capabilities.
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No sharing of the callers' numbers or information.
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We will not disclose our personal information and no caller can do so either.
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Data deletion once a year will happen.
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Information from callers- no personal details will be asked for, names, address etc, all can be hidden to maintain anonymity. This information can only be shared if the caller wants it.
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Callers’ fear of retribution for having contacted the warmline will be avoided through the confidentiality agreement.
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If we miss a call, call back would take place at least twice within 24hrs.
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We are not liable for any actions taken by the caller be it harmful or not, to oneself or others.
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All calls will be answered with a certain sensitivity in order to gain trust and confidence.
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We will not intervene in any case or in any form despite the need (rape, child abuse etc.) because we have a lack of resources. Only if a person wants help, shall we give any advice on this topic.